Sales Policy

Effective Date: December 31, 2024

At Luria, we strive to ensure that every customer enjoys a seamless, transparent, and satisfying shopping experience. Our Sales Policy outlines the terms and conditions under which our products are sold, providing you with all the necessary information to make informed purchasing decisions.

1. Product Availability

We strive to ensure that the products on our website luria.site are available for purchase at all times. However, availability may change due to stock levels or other unforeseen circumstances. In the event that an item is out of stock or unavailable, we will notify you promptly, and you will have the option to:

  • Choose a similar product of equal value.
  • Cancel your order and receive a full refund.

2. Pricing and Payment

All prices listed on our website are in U.S. dollars (USD), unless otherwise stated. We reserve the right to change prices at any time without prior notice. The final price charged to your credit card will be the price displayed on the website at the time your order is placed.

Payment Methods: We accept a variety of payment methods, including but not limited to:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods, as specified on the checkout page

By placing an order, you confirm that you are authorized to use the payment method provided. All payments will be processed securely using encryption to ensure your financial information is protected.

3. Order Confirmation

Once you place an order on luria.site, you will receive an order confirmation email with a summary of your purchase, including the order number, products, and shipping details. Please ensure that your email address is correct to receive timely notifications.

4. Shipping and Delivery

We offer various shipping options depending on your location and the size of your order. Shipping fees are calculated during checkout based on the shipping method selected and the delivery address.

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Time: Shipping times vary depending on the destination. Domestic orders typically arrive within 3-7 business days.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.

We are not responsible for any delays caused by the carrier or due to unforeseen circumstances (e.g., weather conditions, strikes).

5. Order Modifications and Cancellations

Once your order has been placed, we begin processing it immediately to ensure prompt shipment. As such, we cannot guarantee that order modifications or cancellations can be made after submission. If you wish to cancel or modify an order, please contact us as soon as possible at info@luria.site. We will do our best to accommodate your request before the order is shipped.

6. Sales Taxes

Sales tax is applied to orders based on the applicable tax rate in the delivery address’s jurisdiction. The tax amount will be calculated during checkout.

7. Promotions and Discounts

We may offer promotions, discounts, or special offers from time to time. These promotions are subject to specific terms and conditions, which will be outlined on the promotional page or in the applicable email. Discounts cannot be combined unless explicitly stated.

8. Return and Refunds

For detailed information about returns, refunds, and exchanges, please refer to our Refund and Returns Policy.

9. Customer Support

If you have any questions or need assistance, our customer service team is available to help. Please reach out to us via the following contact details:

10. Changes to This Policy

We may update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will reflect the most recent update.

By placing an order with Luria, you agree to adhere to the terms outlined in this policy.